What The....

Imagine this:

• XXX Bank calls you.
  
• You are told that payment has not been made for the last 2 months- July & August.
• A stickler on bill payments, such a lapse could not be possible on your part but XXX Bank insists that it is so.
• Stumped, you check your account transactions via internet banking.
• The pop-up statement clearly indicates that the monthly transactions have taken place.
• You are thrown into confusion.
• Worried that a gross error on your side may have occurred, you call up XXX Bank again to clarify.
  
• Upon further checking, you are told that all payments have been made.
• A big question mark looms in your head. Weren't you told a couple of minutes ago that you have outstanding payments since July?
• XXX Bank officer checks the transaction history from January 2006.
  
• You are in the clear.
  
• Now, you owe XXX Bank........$0.
  
• Apprehensive, you get XXX Bank to make a thorough check.
  
• XXX Bank replies affirmatively that you owe them N-O-T-H-I-N-G.
• Your "outstanding payments" have vanished into thin air within a few minutes. Even David Copperfield would not have been able to do that. "Impressive" indeed.
  

What the..... =(